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Shipping policy

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Shipping Policy

We deliver across Cyprus, to Greece, to Europe and worldwide. You choose the delivery option and see the exact cost at checkout, before you pay.

Cyprus

Option Time Cost
Collect from our shop
27B 25th March Street, Engomi, Nicosia		 Usually ready within 24 hours – we email you when it is ready Free
Pickup from an ACS or Akis Express point of your choice 1–3 working days €2
Free on orders of €50 or more
Home delivery by courier 1–3 working days €4
Free on orders of €50 or more
Home delivery reaches your door in most areas of Cyprus. In some remote areas the courier may ask you to collect your parcel from the nearest Akis Express point.

Large items (for example hospital beds and other bulky equipment) are delivered and set up by the OrthoHouse team: free in Nicosia; outside Nicosia we will call you with the delivery cost before dispatch.

Kybun shoes are delivered free within Cyprus. They cannot be shipped outside Cyprus.

Shop opening hours: Monday–Friday 9:00–19:00, Saturday 9:00–14:00.

Greece

Option Time Cost
Standard shipping 4–7 working days €8
Free on orders of €120 or more

Europe

Option Time Cost
Standard shipping (orders up to 5 kg) 5–10 working days €8
Large item shipping (orders of 5 kg or more) 5–10 working days €60

Countries: Andorra, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Vatican City.

Rest of the world

Option Time Cost
International shipping (orders up to 5 kg) 10–20 working days €15
Large item international shipping (orders of 5 kg or more) 10–20 working days €60

Good to know

  • Orders are dispatched Monday to Friday. We do not dispatch on weekends or public holidays – orders placed then are sent on the next working day.
  • Delivery times are in working days and are estimates. We are not responsible for delays caused by circumstances outside our control.
  • You will receive an email with tracking or pickup details when your order is on its way.
  • For orders shipped outside the European Union (for example to the United Kingdom, Switzerland or Norway), any customs duties or local taxes are paid by the customer.
  • Some products are made to order and take longer to arrive. Where this applies, the delivery time is shown on the product page and at checkout.

Questions?

Call us on +357 22 660688 or email info@orthohouse.com.cy.